Shipping & Returns
For international orders, we use DHL international express mail service. Some remote areas will use EMS or other express services, and the final cost may get increased. Usually,goods will be shipped out within 1-3 days after receiving the order.
1.Required Delivery Information
•The information needed for shipping is your full name, address and phone number. Please be informed that we can only ship your order by ZIP CODE address.
•Please make sure you enter the correct shipping address and contact number.
•Please allow 7-10 days for delivery of your item. There may be delays due to Covid-19, hope to get your understand.
•We will send your tracking number to you within 48 hours after the goods arrive at the transfer center.
•Tracking number to verify in: http://www.dhl.com
After your order is dispatched, we will offer you DHL Tracking no. & website.There are two methods to get above information from us,
•Visit our website and re-login to check the update status.
•Check your e-mail, for we will send update status to your e-mail address.
Note: (If you can't check it immediately with the tracking no. , please wait with patience. Some time is required by Express Company do uploading).
3.Unsuccessful or Wrong Delivery
•We are not responsible for reshipment if you provided us with an incorrect or incomplete address.
•For those customers who do not receive your parcel within 12 working days, please contact our customer service or Local Post Office A.S.A.P. Always you can check with the local post office directly with your ID card or other valid certificate and the order information copy that you can print out when login to your registered account on our website.
Cancellations: Should you wish to cancel your order, you must contact us immediately. Majority of orders are dispatched within 1-2 days from the order date. Shipped orders cannot be cancelled. Returns in the unlikely event of manufacturing faults, we would replace/repair the products at no cost to the customer. To return an item, you must email us and inform us of the reason. We will then provide you with further instructions. Goods must be returned within 7 days of receipt date - unworn and contain all the original packaging and labels. We will credit your original method of payment. All shipping costs associated with the return of goods are the responsibility of the consumer.
Exchanges: To exchange a product, please immediately contact customer service via email, What’sapp or Instagram and inform us of the reason. We will then provide you with further instructions. The goods can be exchanged within 7 days of the receipt date provided they are unworn and in the original condition with all the original packaging and labels .When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated. All shipping costs associated with the exchange of goods are the responsibility of the consumer.